Casualty Field Adjuster (Insurance)

TL;DR

Casualty Field Adjuster (Insurance): Managing and investigating liability claims for insurers and policyholders with an accent on evidence collection and settlement negotiation. Focus on determining policy indemnity, assessing legal liability, and proactively progressing cases to conclusion.

Location: Home Based / Fully remote, but must be able to travel to cover caseloads in the North East of England

Company

A specialist professional services and technology firm partnering with leading insurance and global businesses to manage risk and transform core processes.

What you will do

• Liaise with insurers, policyholders, and brokers to progress claims.
• Investigate allocated claims both in the field and from the desk.
• Compile evidence and prepare preliminary reports detailing legal liability and quantum.
• Negotiate settlements and determine appropriate actions for case resolution within authority limits.
• Maintain accurate reserves through regular review of case files.
• Participate in company-facilitated training programmes to stay updated on technical changes.

Requirements

• Experience as a Casualty Adjuster or investigator.
• Must be located in or able to travel extensively across the North East of England.
• Ability to demonstrate the skills needed to develop professional knowledge in liability loss adjusting.
• Strong professional correspondence and negotiation skills.

Culture & Benefits

• 25 days holiday (increasing with service) with an option to purchase up to 5 extra days.
• Pension scheme with 5% employee and 5% employer contribution.
• Funding for professional qualifications and access to a leadership training programme.
• Comprehensive wellbeing support including an EAP 24/7 helpline and a wellbeing centre.
• Retail discounts via a reward platform and a cycle-to-work scheme.
• Inclusive employment policies and flexible working options.

Hiring process

• Application and CV review.
• Initial phone call followed by an interview.
• Offer and hiring.