Counter Fraud Motor Claims Handler (Insurance)

TL;DR

Counter Fraud Motor Claims Handler (Insurance): Investigating and managing a portfolio of suspect motor insurance claims with an accent on fraud detection, intelligence assessment, and case resolution. Focus on minimizing claims leakage, ensuring FCA compliance, and developing investigative strategies to identify fraudulent activity.

Location: Liverpool, UK (Hybrid). Must have at least one year remaining on a Graduate or Post-Study Work visa; no visa sponsorship available.

Salary: £26,350 – £34,800 per annum

Company

Leading specialist insurance provider with over 40 years of expertise and a national presence in the UK.

What you will do

• Manage and investigate a portfolio of suspect motor insurance claims from inception to completion.
• Assess intelligence and coordinate with investigative service providers to achieve correct case outcomes.
• Implement investigation strategies based on the interpretation of intelligence and data.
• Ensure strict adherence to GDPR, FCA compliance, and company policies regarding Treating Customers Fairly.
• Minimize claims leakage while maximizing savings and repudiations.
• Contribute to process improvements and the overall development of the counter-fraud department.

Requirements

• Strong understanding of claims handling, including indemnity, liability, credit hire, and bodily injury claims.
• Proven ability in portfolio management and maintaining accurate reserves and communications.
• Excellent negotiation and customer service skills.
• Experience with intelligence and investigative tools used for claim validation.
• Right to work in the UK: Must have at least one year remaining on a Graduate or Post-Study Work visa.

Culture & Benefits

• Up to 35 days of holiday including bank holidays, with options to buy or sell additional days.
• 24/7 mental health support and free counseling services.
• Hybrid working options to support work-life balance.
• Flexible benefits, including early access to salary via an internal platform.
• Professional growth through leadership programs and internal career fairs.
• Inclusive workplace recognized as a "Great Place to Work" with a focus on diversity and gender equality.