Senior Claims Manager (Insurance)

TL;DR

Senior Claims Manager (Insurance): Providing technical oversight and governance of claims activity across Asta-managed syndicates with an accent on regulatory compliance, audit programs, and high-value authority referrals. Focus on delivering effective claims assurance, analyzing large loss trends, and acting as a senior point of technical challenge for internal stakeholders.

Location: Must be based in London, UK (Hybrid role).

Company

hirify.global is a specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and transform core processes.

What you will do

• Own the Annual Claims File Review (ACFR) process and coordinate audit activities across internal and external resources.
• Lead sanctions governance for claims, ensuring identification and escalation in line with Lloyd’s and internal policies.
• Provide independent analysis of large loss activity and claims trends for underwriting committees.
• Conduct on-site engagement with syndicate claims teams to assess performance and control effectiveness.
• Oversee claims audits for delegated business and ensure remedial actions are tracked to completion.
• Act as the primary senior referral point for claims exceeding syndicate authority.

Requirements

• Extensive technical claims experience within the Lloyd’s and London Market environment.
• Strong understanding of Lloyd’s governance frameworks, including ACFR, audits, and delegated authority.
• Proven experience in claims assurance, audit oversight, and remediation tracking.
• Advanced ability to analyze complex claims data and reporting.
• Progress toward or completion of ACII or equivalent professional qualification.

Culture & Benefits

• 35-hour working week with hybrid and flexible working arrangements.
• Competitive pension scheme with up to 13% employer contribution.
• Private medical insurance, annual health screening, and dental cover.
• Enhanced family-friendly policies including maternity, paternity, and shared parental pay.
• Discretionary annual bonus scheme and life assurance.

Hiring process

• CV Review.
• Interview.
• Second Stage Interview.
• Offer.