VIP Customer Support Representative (iGaming)

TL;DR

VIP Customer Support Representative (iGaming): Providing high-quality personalized support to high-value clients across multiple brands with an accent on relationship management and retention. Focus on handling complex escalations, meeting strict KPIs, and adapting communication styles to brand-specific guidelines.

Location: Warsaw

Company

A leading business advisory and services group specializing in the iGaming and Entertainment industry.

What you will do

• Act as the primary point of contact for high-value VIP customers.
• Build and maintain long-term relationships to ensure customer retention.
• Manage inquiries and escalations across various company brands.
• Adapt communication and service standards based on specific brand guidelines.
• Work in rotating 24/7 shifts, including nights, weekends, and holidays.
• Meet performance KPIs regarding response times and customer satisfaction.

Requirements

• At least 6 months of experience in customer support, VIP support, or account management.
• English proficiency at B2+ level (written and spoken).
• Experience working in fast-paced, KPI-driven environments.
• Must be based in Warsaw.

Nice to have

• Experience with CRM systems or professional customer support tools.

Culture & Benefits

• Comprehensive health and wellness focus with global medical coverage.
• Compensation for gym memberships, stomatology, and psychological services.
• Performance-driven reward systems.
• Opportunities for professional growth within a dynamic environment.