Program Manager Field Customer Excellence (Safety Science)

TL;DR

Program Manager Field Customer Excellence (Program Management): Leading the planning and implementation of global Field & Customer Excellence programs to enhance customer centricity and business performance with an accent on program governance and cross-functional alignment. Focus on driving organizational change, leveraging data-driven insights, and fostering a high-performing Field Engineering community.

Location: Must be based in the United States (Northbrook, IL)

Salary: $125,000 – $150,000

Company

A global leader in applied safety science providing testing, inspection, and certification services to support product innovation and business growth.

What you will do

• Lead the planning, implementation, and continuous improvement of global Field & Customer Excellence programs.
• Manage complex cross-functional initiatives and establish program governance, including project plans and success metrics.
• Monitor program performance using data-driven insights and analytics to provide actionable feedback to leadership.
• Lead change management activities to drive the adoption of new processes, tools, and technologies.
• Collaborate with diverse teams to improve both customer and employee experiences.
• Prepare and deliver leadership-level communications, dashboards, and reports on program status.

Requirements

• 8+ years of experience in project/program management, operations, or business management.
• 5+ years of experience leading large-scale, complex initiatives with multiple parallel workstreams.
• Proven ability to manage geographically dispersed teams and stakeholders in a global matrixed organization.
• Bachelor's degree required; Advanced degree (MBA, MA/MS) preferred.
• Must be based in the United States to be eligible for US-specific benefits (401K, health insurance).

Nice to have

• Experience with SharePoint, Microsoft 365, Power BI, PowerApps, or Power Automate.
• Knowledge of Field Operations, Field Engineering, or customer-facing service organizations.
• Experience with employee engagement platforms and internal communications tools.

Culture & Benefits

• Annual bonus compensation with a target payout of 20% of base salary.
• Comprehensive health benefits including medical, dental, and vision.
• Retirement savings via 401K.
• Paid time off: 15 vacation days, 12 holidays, and 72 hours of sick time.
• Wellness benefits focusing on mental and financial health.