Customer Success Manager

TL;DR

Customer Success Manager (SaaS): Managing the full partner lifecycle from onboarding to long-term growth for a global beauty and wellness platform with an accent on high-volume implementation and relationship retention. Focus on driving SaaS adoption, managing complex project timelines, and ensuring partner success through proactive engagement.

Location: On-site in Vancouver (5 days per week)

Company

hirify.global is the AI-powered operating system for the global beauty, wellness, and self-care industry, connecting millions of consumers with businesses worldwide.

What you will do

• Own the end-to-end partner onboarding lifecycle, including technical configurations and project planning.
• Manage a high-volume funnel of 40-50 accounts per month with a 7-day lead time target.
• Build and maintain long-term relationships through regular contact and quarterly business reviews.
• Drive partner value, feature activation, and SaaS adoption to ensure long-term retention.
• Collaborate cross-functionally with Sales, Marketing, and Product teams to optimize the partner journey.
• Coordinate with off-shore teams for data entry and migration tasks.

Requirements

• 2+ years of experience in Customer Success, Implementation, or Account Management within a SaaS or SMB environment.
• Project management mindset with experience managing timelines and complex workflows.
• Professional proficiency in French is highly preferred.
• Strong verbal and written communication skills with the ability to influence partners.
• Ability to work autonomously in a fast-paced, high-volume environment.
• Must be able to work on-site in Vancouver 5 days per week.

Nice to have

• Experience in the Beauty & Wellness sector.
• Experience with multi-product selling.
• Proficiency with Hubspot CRM.

Culture & Benefits

• 25 days of flexible leave.
• Pension plan with up to 5.95% employer match and 3% RRSP matching.
• Fully covered health insurance.
• Wellness perks via Perkbox.
• Collaborative, inclusive office-based work environment.

Hiring process

• Initial 30-minute screening with the Talent Team.
• Three rounds of video interviews with leadership (Head of Account Management, Commercial Leaders, and General Manager).
• Total process duration is approximately 3-4 weeks.