Senior Bilingual Customer Service Agent (LegalTech)

TL;DR

Senior Bilingual Customer Service Agent (LegalTech): Supporting and growing client engagement with financial solutions products with an accent on customer service, account management, and consultative sales. Focus on educating clients, identifying upsell opportunities, and resolving complex payment or service inquiries.

Location: Fully remote (Toronto, Canada)

Salary: $50,000

Company

hirify.global is a global leader in legal technology providing practice management, data insights, and client onboarding solutions for solicitors.

What you will do

• Educate clients on Financial Solutions products to drive adoption and identify upsell opportunities.
• Provide professional support via phone, email, and fax to resolve client inquiries.
• Conduct product walkthroughs and assist with profile management and account updates.
• Investigate and resolve payment, credit, and service-related issues.
• Maintain accurate client records and collaborate with internal teams to improve service delivery.

Requirements

• Bilingual proficiency in English and French.
• Experience in customer service, account management, or a client-facing sales role.
• Proficiency with Microsoft Excel and Office applications.
• Must be based in Canada.

Nice to have

• Call centre experience.
• Experience with Unity Lender Centre, Tax Pay, Bill Pay Remittance, or similar legal/financial tech.
• Experience working with legal professionals or financial institutions.

Culture & Benefits

• Comprehensive healthcare and pension plans.
• Internal and external training opportunities for professional growth.
• Wellness programs and company discounts.
• Paid days off for volunteering or moving house.

Hiring process

• Initial application and screening.
• Call with the Talent team.
• Internal review and technical interview.