Client Success Manager (AdTech)

TL;DR

Client Success Manager (AdTech): Providing first-contact support and technical guidance for self-serve advertising clients with an accent on platform expertise, incident resolution, and account growth. Focus on analyzing data to provide insights, developing support documentation, and collaborating with internal teams to improve product features and operational processes.

Location: Must be based in the United States or Canada within the PST or MST time zones.

Company

hirify.global is a leading AI-powered marketing platform that empowers marketers to orchestrate high-impact campaigns across programmatic advertising channels.

What you will do

• Act as the primary point of contact for self-serve clients regarding platform questions and campaign delivery.
• Resolve technical incidents and application issues within established service level agreements.
• Analyze data to provide insights on product usage and surface opportunities for product improvements.
• Collaborate with sales and internal teams to retain and grow high-potential customer accounts.
• Develop and maintain support documentation and knowledge base articles for frequently encountered challenges.
• Identify root causes of technical issues and escalate complex problems to specialized teams when necessary.

Requirements

• Must be located in the US or Canada within PST or MST time zones.
• 2+ years of client-facing experience in a technical business analysis, data analysis, or technical support role.
• Advanced knowledge of digital advertising, IAB certification, and Google Analytics.
• Familiarity with APIs, web app integration services, and tracking platforms like Google Tag Manager.
• Exceptional communication, critical thinking, and analytical skills with meticulous attention to detail.
• Proven ability to manage multiple competing priorities in a fast-paced environment.

Nice to have

• Experience with CMS systems such as WordPress, Shopify, or Hubspot.
• Advanced Excel skills and experience working with complex databases.
• Experience with internal service desks.

Culture & Benefits

• Competitive salary and comprehensive health benefits from day one.
• Retirement, 401K, and pension savings plans.
• Generous paid time off including birthdays off.
• Support for personal development initiatives including conferences and certifications.
• Remote-first culture with optional WeWork membership access.
• Comprehensive mental health care program and parental leave support.