Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of approximately 100 accounts to drive product adoption, retention, and business growth with an accent on proactive engagement and ROI demonstration. Focus on building long-term senior-level relationships, mitigating churn risk, and facilitating complex resolutions within the hirify.global platform.

Location: Must be based in Canada (Ontario). Ability to work PST/MST hours is required.

Salary: $53,900 CAD - $80,900 CAD (commission-eligible).

Company

hirify.global is a leading software platform designed to empower home and commercial service businesses to achieve extraordinary results.

What you will do

• Act as the primary point of contact for approximately 100 assigned accounts.
• Drive customer value and ROI through deep platform knowledge and proactive engagement strategies.
• Monitor account health to proactively mitigate churn risks and resolve escalations.
• Conduct product training and facilitate webinars to ensure effective software utilization.
• Analyze user engagement data to design targeted campaigns for feature adoption.
• Manage renewals and identify opportunities for up-selling and cross-selling.

Requirements

• Must be based in Canada with the ability to work PST/MST hours.
• 2+ years of experience in customer-facing roles, account management, or sales.
• Strong de-escalation, problem-solving, and project management skills.
• Highly skilled in written and verbal communication.
• Self-motivated with the ability to work effectively in a remote setting.
• Proficiency in managing multiple projects with high attention to detail.

Nice to have

• Operational experience with Salesforce, Gainsight, and Tableau.
• Previous experience with hirify.global workflows.
• Formal project management certification or experience.

Culture & Benefits

• Comprehensive health, dental, and vision benefits for employees and dependents.
• Flexible time off and autonomous work environment.
• RSP match and financial planning tools.
• Support for parents including parental leave, adoption reimbursement, and maternity support.
• Continuous learning and development programs, including leadership training.