Customer Success Associate (SaaS)

TL;DR

Customer Success Associate (SaaS): Driving strategy for the hirify.global recognition and engagement platform with an accent on product adoption, expansion, and customer retention. Focus on managing revenue pipelines, up-selling, and delivering strategic business reviews to mid-market and SMB clients.

Location: Toronto (Hybrid)

Salary: $64,000 - $74,000 (Base salary range, plus commission)

Company

hirify.global provides an employee recognition and engagement platform designed to drive organizational culture and performance.

What you will do

• Provide platform expertise to help customers execute employee recognition strategies.
• Establish measurable goals and KPIs for customer accounts.
• Drive platform usage and adoption through virtual meetings and workshops.
• Manage a revenue pipeline, including up-selling and cross-selling within existing programs.
• Conduct face-to-face meetings to plan program rollouts and identify growth opportunities.
• Provide regular status reports to stakeholders and manage account escalations.

Requirements

• 3+ years of account management experience at a software/SaaS company.
• Proven ability to manage a sales pipeline and carry a sales quota.
• Proficiency with CRMs such as Salesforce.
• Strong analytical skills using Excel and PowerPoint for business reviews.
• Experience preparing and delivering presentations to senior audiences.
• Bachelor's degree.

Nice to have

• Bilingual in English and French.
• Formal sales training.
• Experience working with mid-market and SMB customers.

Culture & Benefits

• Competitive compensation with a 70/30 base/commission split.
• Annual performance and impact reviews.
• Clear path for professional growth and development.
• Commitment to a human-first hiring approach.