Customer Service Specialist (Fintech)

TL;DR

Customer Service Specialist (Fintech): Managing operational relationships and providing technical support for payment systems with an accent on client training and configuration management. Focus on resolving technical inquiries, collaborating with international teams, and ensuring high-quality service delivery for diverse business verticals.

Location: Must be based in Sao Paulo, Brazil (Hybrid role).

Company

A global leader in the payments technology industry, shaping how the world pays and gets paid across 5 continents.

What you will do

• Resolve customer technical questions in accordance with established service levels.
• Manage customer configuration changes upon request.
• Provide customized training and documentation for clients on system functionalities.
• Collaborate with internal teams to escalate and resolve complex technical issues.
• Maintain day-to-day contact with customers in assigned verticals.
• Communicate operational delays and system issues to clients in a timely manner.

Requirements

• Bachelor's degree in IT or Business Administration with IT knowledge.
• Fluency in English and Spanish required.
• Strong understanding of internet technologies.
• Client-oriented and proactive attitude with the ability to take ownership.
• Excellent communication and presentation skills.
• Ability to work effectively with clients, vendors, and technical staff at all levels.

Nice to have

• Experience in the payment industry.
• Proficiency in Portuguese.

Culture & Benefits

• Competitive salary package.
• Professional development and training opportunities.
• International work environment with global career growth.
• Health insurance coverage.
• Flexible working arrangements.