Customer Support Specialist (LATAM)

TL;DR

Customer Support Specialist (LATAM): Providing comprehensive support for event organizers and exhibitors on an AI-powered event platform with an accent on user guidance, webinar facilitation, and onsite event assistance. Focus on maintaining high service standards, adapting to flexible shift schedules, and ensuring seamless event experiences for a global client base.

Location: Must be based in the LATAM region (specifically Colombia, Brazil, Peru, Mexico, Costa Rica, El Salvador, or the Dominican Republic).

Company

hirify.global is a leading AI-powered event platform dedicated to fostering meaningful connections and driving revenue growth for in-person and hybrid events.

What you will do

• Support platform users throughout the entire event lifecycle.
• Facilitate regular webinars for event organizers and exhibitors.
• Assist event teams in creating content for attendees and organizers.
• Provide both online and onsite support during event durations.
• Maintain a service-oriented approach while working autonomously.

Requirements

• Must be based in the LATAM region.
• Prior experience in customer service, support, or project management.
• Interest in technology and the events industry.
• Excellent interpersonal and communication skills.
• Flexibility to work weekends and rotating shifts.
• Startup mindset with the ability to adapt and learn quickly.

Culture & Benefits

• Remote-first policy with a global, diverse team.
• Generous paid time off and remote work perks.
• 100% health insurance contribution coverage.
• Dedicated budgets for home office equipment, co-working spaces, and professional learning.
• Mental health care initiatives and regular in-person social gatherings.

Hiring process

• Screening interview with the people team.
• Remote skills assessment exercise.
• Manager and leadership reviews.
• Reference check.