Client Success Agent

TL;DR

Client Success Agent (Customer Success): Managing support tickets and client relationships for a global gifting platform with an accent on troubleshooting and product walkthroughs. Focus on delivering a seamless customer experience, resolving complex issues, and gathering feedback to drive product improvements.

Location: Must be based in Brazil, Colombia, Mexico, or Argentina

Company

A global recognition and gifting platform that automates employee milestones and rewards through an international catalog.

What you will do

• Manage inbound client and recipient support tickets with high responsiveness.
• Lead client calls to troubleshoot issues and provide ongoing account support.
• Deliver product demos and walkthroughs tailored to different user needs.
• Gather customer feedback and identify recurring trends to improve internal processes.
• Collaborate with the product team to resolve technical issues and communicate user needs.

Requirements

• Must be based in Brazil, Colombia, Mexico, or Argentina
• At least 2 years of experience in customer support, customer success, or account management.
• Strong written and verbal communication skills.
• Comfortable leading calls and presenting to clients.
• Availability during peak business periods (November and December) with no vacation permitted.
• Ability to quickly learn and explain technical concepts to non-technical users.

Culture & Benefits

• Opportunity to work in a fast-paced, global environment.
• Focus on a customer-first culture and professional growth.
• Remote-first work arrangement.
• Exposure to a high-volume, international product ecosystem.