Product Support Specialist - EMEA

Location: Remote; applicants based in Lagos, Algiers, Athens, Istanbul, Riga, Tallinn, Tunis, Valletta, Vilnius, Warsaw, or Zagreb.

Company

hirify.global is an AI-powered event technology startup providing a platform for organizers of in-person and hybrid events.

What you will do

• Communicate with customers primarily through Intercom and occasionally through video calls and webinars.
• Own customer issues from initial contact through resolution or escalation to the appropriate subject-matter expert.
• Build comprehensive knowledge of hirify.global’s functionality, user types, and plans.
• Partner with the Success team to improve the platform’s intuitiveness, reliability, performance, and quality.
• Work with Product teams to identify issues, synthesize customer feedback, and recommend potential solutions.
• Identify Help Center content gaps and document product knowledge.

Requirements

• Previous experience working in a troubleshooting environment.
• 1–2 years of technical support experience.
• Solid understanding of technology fundamentals and modern tools, including Slack, Notion, Intercom, Jira, and Gainsight.
• Understanding of web technologies and concepts, including HTML, CSS, JavaScript, and APIs.
• Ability to troubleshoot baseline topics and use available resources to find answers.
• Strong customer focus, communication, questioning, clarification, empathy, and appropriate tone.
• Ability to receive and act on feedback, think critically, and learn on the fly.
• Interest in support environments that experiment with workflows and automation to improve efficiency.
• Demonstrated success working with KPIs or other metrics and quotas.

Culture & Benefits

• Full-time, seven-month contract with a remote-first policy and an international team representing 40+ nationalities.
• Supportive, feedback-driven, open-minded culture focused on curiosity, ownership, resilience, empathy, and value creation.
• Paid time off, health insurance fully paid by hirify.global, mental health initiatives, and remote-work perks.
• Work-from-home equipment contribution, coworking-space budget, and learning budget.
• In-person social gatherings and career growth opportunities within a startup environment.

Hiring process

• Recruiter screening interview, followed by a remote skills exercise.
• Manager review, leadership review, reference check, and offer.