Customer Service Agent (Portuguese)

TL;DR

Customer Service Agent (Portuguese): Handling customer inquiries via email, phone, and social media for a live entertainment tech platform with an accent on incident resolution and user experience. Focus on managing high-volume communications, solving customer complaints, and supporting operational tasks.

Location: Remote (Must be based in Brazil)

Company

hirify.global is a leading tech platform for culture and live entertainment, democratizing access to experiences worldwide through a data-driven approach.

What you will do

• Provide customer support via email, phone, and social media to resolve incidents.
• Manage incoming calls and chats, ensuring accurate and complete information is provided.
• Handle customer complaints and provide appropriate solutions within set time limits.
• Maintain records of customer interactions and process account documentation.
• Follow established communication guidelines and policies to engage customers.
• Perform parallel support tasks for the Department of Operations.

Requirements

• Previous experience in User Support or Customer Service positions.
• High proficiency in Portuguese (oral and written).
• Fluency in English.
• Must be based in Brazil.
• Strong organizational and time-management skills.

Nice to have

• Experience using Zendesk.

Culture & Benefits

• Full home office setup.
• Young, international, and talented team environment.
• Possibility of salary advances via Payflow.
• 40% discount on all hirify.global events and experiences.
• Health Insurance and Gympass membership.