Junior Account Manager (SaaS)

TL;DR

Junior Account Manager (SaaS): Managing a portfolio of long-tail customers in the UKI market to drive satisfaction and retention with an accent on growth and margin optimization. Focus on identifying upsell and cross-sell opportunities and leveraging data for impactful business reviews.

Location: Hybrid (Barcelona). Must be based within commuting distance of the hub.

Company

hirify.global is an intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing to eliminate shadow work.

What you will do

• Own and manage a portfolio of long-tail customers across the UKI market.
• Build strong relationships with key stakeholders and decision-makers responsible for travel programs.
• Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.
• Leverage data and analytics to deliver business reviews, reports, and presentations.
• Act as a key liaison between customers and internal teams to ensure successful product adoption.
• Proactively develop long-term solutions for recurring customer challenges.

Requirements

• Native or near-native English proficiency (C2) is required.
• Previous experience in Account Management, Customer Success, or a commercial customer-facing role.
• Strong communication, presentation, and relationship-building skills.
• Commercial mindset with a proven ability to drive growth and maintain satisfaction.
• Analytical skills to translate data into actionable business insights.
• Must be based in or be able to relocate to Barcelona.

Nice to have

• Experience in SaaS, technology, or travel-tech environments.

Culture & Benefits

• Competitive compensation and equity ownership in the company.
• Private healthcare, gym allowance, and life insurance.
• Generous vacation allocation and 17 weeks’ paid parental leave.
• Mental health support via Spring Health (therapy and coaching sessions).
• Flexible compensation plan and 16 paid hours per year for volunteering.
• Relocation support to help employees move to company hubs.

Hiring process

• Talent Acquisition Interview (30 min, Virtual).
• Assessment Interview (60 min, In-person).
• Values Interview (30 min, Virtual).