Patient Advocate (Healthcare)

TL;DR

Patient Advocate (Healthcare): Managing patient communications and medical billing processes with an accent on resolving billing disputes and insurance coordination. Focus on optimizing the patient payment experience, navigating EMR systems, and reducing financial barriers to healthcare.

Location: Remote (USA)

Salary: $19.47 - $21.64 per hour

Company

hirify.global is a healthcare financial platform leveraging data science and design to make medical billing more affordable and accessible.

What you will do

• Manage 60-80 daily incoming and outgoing patient calls and chats regarding medical bills.
• Utilize the hirify.global platform to resolve patient inquiries and execute outbound call campaigns.
• Coordinate with healthcare providers to handle and resolve escalations.
• Oversee the payment posting process and follow up on defaulted payments.
• Collaborate with insurance companies and other third parties for billing resolution.
• Maintain high satisfaction and collection performance metrics.

Requirements

• Must be based in the USA.
• 2-3 years of customer service experience in a phone or call center environment.
• 1-2 years of experience in medical billing, insurance, or healthcare.
• Experience with EMR systems such as Athena, Epic, eClinicalWorks, Medik, CareVoyant, or Nextgen.
• Proficiency in Google Suite and ability to navigate multiple systems efficiently.
• Excellent verbal and written communication skills.

Culture & Benefits

• Unlimited PTO for vacation, sick, and mental health days.
• 16 weeks of paid parental leave with health benefits.
• 100% 401(k) match up to 3% of annual compensation.
• Comprehensive health benefits, including fertility and adoption assistance.
• Budget for professional development, learning resources, and mentorship.
• Inclusive culture with dedicated employee resource groups (BIPOC, LGBTQIA+, Women+).