Customer Support Specialist (AU Support)

TL;DR

Customer Support Specialist (AU Support): Resolving patient issues and delivering high-quality care through multiple channels with an accent on patient-centric problem-solving and exceeding service targets. Focus on process improvement, trend identification, and collaborative partnerships with medical teams.

Location: Hybrid in Manila, Philippines, supporting Australian patients.

Company

hirify.global is a fast-growing digital healthcare company focused on making good health last a lifetime through weight-management programs and other specialized clinics.

What you will do

• Take ownership of patient issues, ensuring swift and effective resolution with empathy.
• Collaborate with doctors, pharmacies, and delivery partners for optimal patient outcomes.
• Meet and exceed key performance metrics, including Customer Satisfaction (CSAT) and Average Handling Time (AHT).
• Identify opportunities to enhance services through process optimization and automation.
• Monitor and escalate recurring issues or patterns to prevent future problems.

Requirements

• 2+ years of experience in Telehealth, healthcare support, customer service, or other problem-solving roles.
• Strong attention to detail and ability to drive outcomes for patients and customers.
• Strong English written and verbal communication skills.
• Proficiency with Mac and Google Suite is a must.
• Fantastic at anticipating next steps and taking proactive action.
• Interest in healthcare and wellness.

Culture & Benefits

• Opportunity to support 1 million patients globally and build a world-changing digital healthcare company.
• Direct impact on patient outcomes and scaling evidence-based care across markets.
• High ownership, continuous feedback, and dedicated development support.
• Mentorship from leaders across Australia, UK, Germany, and Japan.
• Access to learning budgets, conferences, certifications, and peer shadowing.
• Wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected.
• Comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance.