Managed Services Analyst I (Healthcare Supply Chain)

TL;DR

Managed Services Analyst I (Healthcare Supply Chain): Delivering customer service and technical support for hirify.global products with an accent on case resolution and KPI achievement. Focus on troubleshooting customer issues, documenting interactions, and optimizing supply chain business processes.

Location: Must be based in the USA (Office or Remote)

Salary: $18.00 - $22.00 per hour

Company

hirify.global is a healthcare business and data automation company providing a cloud-based supply chain technology exchange platform for healthcare providers and manufacturers.

What you will do

• Provide support for external customers via phone and email to resolve problems and provide education.
• Handle daily case work while meeting predetermined KPI and QA metrics.
• Accurately document all customer interactions and actions in daily work.
• Identify, document, and escalate repetitive customer issues to leadership.
• Solve escalated cases as required to ensure client satisfaction.

Requirements

• Must be based in the USA
• High School Diploma or equivalent.
• Proficiency in Microsoft Office Suite (Excel, Word).
• Basic technical knowledge of software products.
• Strong customer support and communication skills.
• Ability to travel up to 10% annually.

Nice to have

• Supply chain experience.
• Experience working in a team-oriented environment.

Culture & Benefits

• Health, vision, and dental insurance.
• 401k matching.
• Paid-time off.
• Education reimbursement.
• Accident and life insurance.