Incident and Release Manager FCC

TL;DR

Incident and Release Manager FCC (Incident Management/Release Management): Manage technology and operations incident response planning, run incident management and post-incident root cause analysis, and oversee application releases for critical FCC client-facing systems with an accent on holistic incident response processes and rigorous change/release execution. Focus on coordinating major incidents in Canada, maintaining incident response playbooks and decision trees, and ensuring successful QA/UAT and production deployments through Fidelity change management.

Location: Toronto Office; current work authorization for Canada is required; remote schedule as part of Fidelity’s dynamic working arrangement.

Salary: $135,000–$146,000 base salary and discretionary performance bonus (annual range).

Company

Fidelity Clearing Canada (FCC) provides trade execution, clearing, custody, and back-office support services for Canadian brokerage firms.

What you will do

• Act as Incident Manager: ensure FIL Major Incident Management processes are followed for major events in Canada and coordinate response/recovery with internal employees, vendors, and stakeholders.
• Coordinate business continuity and disaster recovery analysts for the FCC Technology group and run post-mortems/root cause analysis after every incident.
• Develop and maintain incident response decision-making trees, refine incident response playbooks, and conduct periodic scenario analysis tests (tabletops/simulations).
• Manage production release deployments for critical FCC applications by following Fidelity Change Management policies, coordinating testing resources, environments, QA/UAT, sign-offs, deployment validation, and communications/training considerations.
• Provide technical support management for change management protocols prior to production deployments, including documentation/visuals for audits and chairing meetings to track QA/UAT issues to resolution.
• Recommend enhancements to the Major Incident Management framework and facilitate regular training for FCC employees and stakeholders on incident responsibilities.

Requirements

• Current work authorization for Canada is required.
• 5+ years of incident and release management experience.
• Experience creating and continuously improving incident management processes and running complex technology/operational incidents.
• Solid knowledge of brokerage or banking business environment, with focus on mid/back-office applications.
• Strong analytical thinking and superior written/oral communication skills, including explaining technical material to non-technical users.
• Solid desktop computer skills using MS Office.

Culture & Benefits

• Full-time regular role with a remote schedule under Fidelity’s dynamic working arrangement.
• Competitive annual base salary range of $135,000–$146,000 plus discretionary performance bonus.
• RRSP contribution after 6 months of employment (no employee matching required).
• Provincial pay transparency alignment.
• Equal opportunity employer with accommodations available during the application process.

Hiring process

• Hiring supported by an AI-enabled LinkedIn Hiring Assistant for parts of sourcing; final decisions are reviewed and finalized by recruiters.
• Interviews are conducted with recruiter follow-up; questions can be answered by the recruiter who contacts you.