Incident And Release Manager FCC (Fintech)

Location: Toronto, Canada; remote schedule available as part of Fidelity’s dynamic working arrangement. Current work authorization for Canada is required.

Annual base salary: $135,000–$146,000 CAD, plus a discretionary performance bonus.

Company

Fidelity Clearing Canada is an independent Canadian clearing broker and custodian providing trade execution, clearing, custody, and back-office support to brokerage firms.

What you will do

• Manage major technology and operations incidents across Fidelity Clearing Canada.
• Coordinate incident response, recovery activities, vendors, internal teams, and external stakeholders.
• Develop and maintain incident response playbooks, decision trees, tabletop exercises, and simulations.
• Coordinate business continuity and disaster recovery activities and represent FCC during major global events.
• Lead post-mortems, root cause analysis, incident reviews, and continuous process improvements.
• Manage application releases through testing, approvals, deployment validation, production implementation, and stakeholder communication.

Requirements

• 5+ years of incident and release management experience.
• Experience managing complex technology and operational incidents.
• Knowledge of brokerage or banking environments, particularly mid- and back-office applications.
• Experience with change management, QA, UAT, production deployments, and audit objectives.
• Strong analytical, communication, collaboration, influencing, and relationship-building skills.
• University degree or equivalent work experience and solid Microsoft Office skills.

Culture & Benefits

• Full-time regular employment with a remote working schedule.
• Annual base salary and discretionary performance bonus.
• RRSP contribution after six months of employment with no employee matching required.
• Inclusive workplace with accommodation available during the hiring process.