IT Help Desk Technician (Gamedev)

TL;DR

IT Help Desk Technician (Gamedev): Providing day-to-day technical support and infrastructure maintenance for studio employees with an accent on hardware troubleshooting, account management, and asset tracking. Focus on resolving Tier 1/2 support requests, maintaining system documentation, and ensuring compliance within a hybrid game development environment.

Location: Must be based in or able to work from Los Angeles (Hybrid)

Salary: $55,000 - $70,000 / year

Company

hirify.global is a game development company creating innovative, cross-platform live games for top-tier publishers since 1999.

What you will do

• Provide Tier 1 and Tier 2 technical support for hardware and software issues.
• Manage user accounts and access permissions in Active Directory and Microsoft Entra ID.
• Maintain hardware and software inventory records using asset management tools.
• Support Microsoft 365 applications and basic administration in Jira and Confluence.
• Assist with equipment setup, swaps, and replacements for onsite and remote staff.
• Contribute to helpdesk documentation, knowledge base articles, and compliance audits.

Requirements

• Must be based in or able to work from Los Angeles
• 1–3 years of experience in a Helpdesk or IT support role.
• Basic experience with Active Directory, Microsoft Entra ID, or Microsoft 365.
• Strong problem-solving skills and attention to detail.
• Ability to lift and move equipment up to 50 lbs.
• Excellent written and verbal communication skills.

Nice to have

• Experience with asset management tools like Snipe-IT.
• Familiarity with Jira and Confluence administration.
• Exposure to IT compliance or audit processes.
• Interest in growing within IT systems, administration, or security.

Culture & Benefits

• Medical, Dental, and Vision Insurance.
• 401K with employer match.
• Generous Paid Time Off and 19 Paid Company Holidays.
• Paid Parental Leave and Employer Paid Life Insurance.
• Employee Assistance Program and fitness club discounts.
• Commitment to diversity, equity, and inclusion in the workplace.

Hiring process

• Phone Screen.
• Interview.
• Team Interview.