Senior Solutions Engineer

TL;DR

Senior Solutions Engineer: Partnering with customers and Sales to deliver Grafana Cloud value through technical engagement, demos, and enablement with an accent on pre-sales technical credibility, competitive positioning, and feedback loops into product and engineering. Focus on owning high-velocity technical conversations, presenting product capabilities, and translating customer needs into actionable product conversations.

Location: United States (Remote)

Salary: $204,000 - $254,000 OTE

Company

hirify.global builds Grafana Cloud, a fully managed observability platform based on open source and open standards.

What you will do

• Partner with Sales to articulate Grafana’s value proposition, vision, and strategy to customers.
• Own technical engagement with customers to help close high-velocity opportunities using advanced competitive knowledge.
• Deliver product and technical presentations, demos, and hands-on enablement.
• Proactively communicate with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems learned during interactions.
• Contribute to enablement materials such as documentation, blog posts, videos, and knowledge base articles.

Requirements

• Location: Ideally located in Greater NYC or Boston Area
• 5+ years of technical pre-sales experience, ideally with open source technologies or in metrics/monitoring.
• Strong written and oral communication skills to collaborate with remote-first internal teams and worldwide customers.
• Ability to articulate technical advantages and the value proposition of observability products.
• Experience solving technical challenges and providing creative solutions to customers.
• Ability to work effectively with an international remote-first team.

Culture & Benefits

• 100% remote company with a global culture.
• Global annual leave policy of 30 days per year, including Grafana Shutdown Days.
• Restricted Stock Units (RSUs) included in compensation.
• Transparent communication and innovation-driven environment with autonomy.
• Open-source roots and high-trust, low-ego team culture.
• In-person onboarding to help ramp up from day 1.

Hiring process

• Interview process includes compensation and level assessment based on experience and skills.
• Recruitment may use AI tools to match CV information to job postings, with manual review by the team.