Partner Services Manager (SaaS)

TL;DR

Partner Services Manager (SaaS): Managing a portfolio of business partners in the DACH market to ensure technical proficiency and operational autonomy with an accent on process engineering and partner enablement. Focus on building training frameworks, auditing implementation quality, and driving product adoption to achieve zero-churn targets.

Location: Onsite in Barcelona, Spain

Salary: €40,000–€50,000

Company

hirify.global is a fast-growing SaaS company building AI-powered business management software for HR, finance, and operations.

What you will do

• Design and deliver structured technical training and certification frameworks for Expert Partners.
• Own and audit the implementation process to ensure high-quality, partner-managed client onboarding.
• Monitor partner delivery metrics and implementation data to proactively identify and mitigate configuration risks.
• Build scalable internal tools, playbooks, and training assets to drive partner autonomy.
• Act as a strategic bridge between partner feedback and internal product squads to influence the roadmap.
• Drive product adoption and retention by ensuring partners are fully equipped to deliver value to end-clients.

Requirements

• Native or near-native German proficiency and professional-level English.
• Proven experience in B2B SaaS, specifically in implementation management, partner enablement, or account management.
• Strong analytical skills with the ability to work with operational data and KPI systems.
• Builder mindset with experience creating playbooks, training materials, and processes from scratch.
• Ability to manage complex partner relationships and enforce quality standards in a B2B2B model.
• Must be based in or willing to work onsite in Barcelona, Spain.

Nice to have

• Prior experience in HR technology, payroll, or workforce management systems.
• Background in indirect sales, channel management, or corporate training delivery.

Culture & Benefits

• Private health insurance via Alan.
• Access to Wellhub for gym and wellness activities.
• Language classes and food discounts.
• Multicultural, pet-friendly office environment with breakfast provided.
• Focus on ownership, continuous learning, and collaborative growth.