Client Liaison, Senior Service Delivery Manager (HR Tech)

TL;DR

Client Liaison, Senior Service Delivery Manager (HR Tech): Managing high-touch client escalations and overseeing benefits administration operations with an accent on issue resolution and stakeholder management. Focus on coordinating Annual Enrollment events, optimizing SLA performance, and integrating client-specific benefits platforms.

Location: Remote (US)

Salary: $90,000 - $120,000

Company

A leading benefits administration company that specializes in providing tailored, cloud-based solutions to simplify employee benefits management.

What you will do

• Serve as the primary escalation point for complex employee benefit inquiries within a client services environment.
• Manage operations within enrollment platforms, case management systems, and vendor ecosystems.
• Support Annual Enrollment and other critical benefits events, providing executive-level support when required.
• Present quarterly Service Level Agreement (SLA) and service performance metrics to client leadership.
• Partner with internal SMEs in configuration, compliance, and HSA/FSA to resolve system and data issues.
• Build and maintain strategic relationships with client HR, finance, and compliance stakeholders.

Requirements

• Must be based in the US.
• Proven experience in benefits administration with direct responsibility for employee benefit inquiries.
• Hands-on experience with client-specific benefits systems, enrollment platforms, and case management tools.
• Strong understanding of employee benefits programs and enrollment processes.
• High degree of professionalism and communication skills for interacting with executive stakeholders.
• Ability to manage multiple priorities and navigate ambiguity in a fast-paced environment.

Nice to have

• Experience supporting clients on the hirify.global platform or similar benefits administration tools.
• Experience managing large or complex benefits clients within a highly matrixed environment.
• Familiarity with eligibility, compliance, and vendor coordination processes.

Culture & Benefits

• Comprehensive health, dental, and vision insurance plans.
• Competitive base salary with performance-based incentives.
• Remote-first, office-friendly work environment.
• Employer-sponsored retirement savings programs.
• Access to professional development and career growth resources.
• Culture focused on inclusivity, collaboration, and employee wellbeing initiatives.