Solution Delivery Manager (IT Infrastructure)

TL;DR

Solution Delivery Manager (IT Infrastructure): Leading project delivery efforts to enable secure digital business with an accent on overall planning, project management, and client success. Focus on managing delivery operations, ensuring SLA/KPI compliance, and optimizing technical resource allocation.

Location: Remote (USA)

Salary: $85,000 – $150,000

Company

North America's premier enabler of secure digital business, integrating expertise across data center, network, security, cloud, and communications.

What you will do

• Lead overall project delivery and service delivery operations to ensure client success.
• Manage contracts effectively, covering operations, transition, and finance.
• Ensure all targets and deadlines described in KPIs and SLAs are met.
• Act as the primary point of contact and escalation point within the customer organization.
• Coordinate internal and external technical resources for efficient project execution.
• Forecast and manage project costs and profitability.

Requirements

• Bachelor’s degree in business or related field, or 10 years of industry-specific experience.
• In-depth knowledge of monitoring, ticketing, and management platform infrastructures.
• Strong IT technical and project management skills.
• Familiarity with project management tools and methodologies.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.

Culture & Benefits

• Competitive salary with performance bonuses.
• 100% paid medical, dental, and vision insurance for the employee.
• 401(k) retirement plan with employer match.
• Flexible PTO policy and flexible working arrangements.
• Annual company overnight retreat and award-winning company culture.