Lloyds Operating System Director (Fintech)

TL;DR

Lloyds Operating System Director (Fintech): Leading the development and evolution of the Lloyds Digital Operating System (LloydsOS) to create a unified, scalable platform for digital customer experiences. Focus on defining product vision, integrating AI capabilities, and driving commercial outcomes across the Group's digital banking ecosystem.

Location: Must be based in the UK (London, Birmingham, Bristol, Edinburgh, Halifax, Leeds, or Manchester) with hybrid working required.

Company

hirify.global is a major financial services provider committed to building the future of finance through inclusive, customer-centric digital innovation.

What you will do

• Define and deliver the long-term product strategy and roadmap for the Lloyds Banking App and LloydsOS.
• Establish governance frameworks, architecture standards, and engineering practices to ensure platform scalability and resilience.
• Drive the innovation agenda, including the integration of AI and personalization across digital customer journeys.
• Lead the convergence of multiple applications into a single, high-performing digital platform.
• Influence senior stakeholders across the Group to embed a data-driven, customer-centric culture.
• Build and lead a high-performing product organization with strong technical and commercial capabilities.

Requirements

• Extensive experience leading large-scale digital product platforms in financial services, fintech, or complex consumer environments.
• Strong technical credibility with a solid understanding of architecture, engineering practices, APIs, and data ecosystems.
• Proven commercial acumen and a track record of delivering measurable business outcomes.
• Visionary leadership skills with the ability to articulate complex strategies to senior executive stakeholders.
• Deep commitment to customer-obsessed product development using data and insights.
• Ability to build and foster high-performing, accountable, and collaborative teams.

Culture & Benefits

• Commitment to an inclusive workplace that celebrates diversity and belonging.
• Opportunities to work on large-scale digital transformation projects impacting millions of customers.
• Support for hybrid working arrangements to balance professional and personal needs.
• Focus on continuous improvement and professional development within a major financial institution.