Customer Sucess Agent (Logistics)

TL;DR

Customer Sucess Agent (Logistics): Managing daily operations and customer relationships for electric and autonomous freight transport in the Nordics and UK with an accent on vehicle planning and KPI optimization. Focus on ensuring seamless logistics performance, resolving customer inquiries, and supporting deployment projects.

Location: Based in Stockholm or Gothenburg (Hybrid)

Company

hirify.global is a technology company transforming road freight through digital, electric, and autonomous vehicle solutions.

What you will do

• Develop and maintain optimal customer experiences in the Nordics
• Manage daily operations, including vehicle and shift planning
• Act as the primary contact for customers, carriers, and workshops
• Analyze performance to ensure KPIs and SLAs are met
• Resolve customer inquiries and monitor support inboxes
• Conduct on-site visits and provide go-live support for deployment projects

Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, or similar
• Fluency in Swedish and English
• Experience in customer-facing operational or logistics roles (plus)
• Strong organizational, communication, and decision-making skills
• Passion for electric transport and sustainability

Culture & Benefits

• Work in a diverse, high-performing team
• Focus on sustainability and innovative transport solutions
• Fast-scaling environment with a hands-on mentality