IT Support Manager

IT support manager

Company

Bending Spoons

Conditions

Full-time Middle 🇵🇱 Poland 🚀 Management 🏠 Remote ✈️ Relocation Job description

A few examples of your responsibilities

• Support Spooners with day-to-day IT needs, triaging and resolving escalated helpdesk requests—while designing automated first-response systems and continuously improving support workflows through better tooling.
• Lead the integration of IT stacks from newly acquired companies into a unified ecosystem, ensuring compatibility, continuity, and strong operational standards.
• Keep the office IT infrastructure—including networking, conferencing, and access control systems—running securely and reliably.
• Manage hardware and software onboarding and offboarding ensuring devices, accounts, and access are correctly provisioned and documented.
• Provide technical support for live events, handling setup, testing, and real-time troubleshooting to ensure everything runs flawlessly.

What we look for

• Reasoning ability. Given the necessary knowledge, you can solve complex problems. You think from first principles, and structure your ideas sharply. You resist the influence of biases. You identify and take care of the details that matter.
• Drive. You’re extremely ambitious in everything you do—and your initiative, effort, and tenacity match the intensity of your ambition. You feel deeply responsible for your work. You hold yourself to a high—and rising—bar.
• Team spirit. You give generously and without the expectation of receiving in return. You support the best idea, not your idea. You're always happy to get your hands dirty to help your team. You’re reliable, honest, and transparent.
• Proficiency in English. You read, write, and speak proficiently in English.
• Proficiency in the local office language. You read, write, and speak proficiently in the language of the office where you are applying to work—Italian, Polish, or Spanish.

What we offer

• Incredibly talented, entrepreneurial teams. You’ll work in small, result-oriented, autonomous teams alongside some of the brightest people in your field.
• An exceptional opportunity for growth. We go to great lengths to hire individuals of outstanding potential—then, our priority is to put them in the ideal position to thrive. Spooners in their 20s lead products worth hundreds of millions of dollars. And if you’ve got what it takes, you’ll soon be playing an essential role in major projects, too.
• Competitive pay and access to equity in the company. Typically, we offer individuals with limited experience an annual salary of £56,345 in London and €54,346 elsewhere in Europe. For candidates with highly relevant experience, compensation can reach up to £151,436 in London and €145,430 elsewhere in Europe. Compensation varies by location and expected impact, and grows rapidly as you gain experience and translate it into greater contributions. For individuals who demonstrate exceptional capability, we may offer compensation beyond the usual ranges to reflect their higher expected impact. If you're offered a permanent contract, you'll also be able to receive some of your pay in company equity at a discounted price, allowing you to participate in the value we create together. If relocating to Italy, you may be eligible for a 50% tax reduction.
• All. These. Benefits. Flexible hours, remote working, unlimited backing for learning and training, top-of-the-market health insurance, a rich relocation package, generous parental support, and a yearly retreat to a stunning location. We help each Spooner set up the conditions to do their best work.

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