Staff User Experience Designer (AI)

TL;DR

Staff User Experience Designer (AI): Building AI-powered conversational and employee experiences with an accent on research-led discovery and defining multi-turn conversational flows. Focus on translating ambiguous user needs into evidence-based experience strategies, including recovery, uncertainty explanation, and human escalation.

Location: Hybrid from the office in Galway, Ireland, or remote within Ireland.

Company

hirify.global builds AI-powered experience orchestration technology for customer and employee experiences.

What you will do

• Lead and contribute to user research to uncover needs, behaviors, pain points, and opportunity areas for AI-powered employee experiences.
• Design how AI assistants behave in real interactions, including multi-turn flows, clarification strategies, recovery from mistakes, uncertainty handling, and escalation to humans.
• Define conversational experience strategies and frameworks (scripts, prompts, conversation models, and experience principles) across multiple use cases.
• Shape AI experience strategy by translating AI capabilities, constraints, risks, and trade-offs into user-centered guidance.
• Operate effectively in ambiguous, emerging problem spaces and turn research insights into actionable recommendations for product, engineering, AI, and design partners.
• Contribute to continuous improvement of best practices for designing, researching, and evaluating AI-powered experiences.

Requirements

• 7+ years of experience in UX design, conversation design, service design, user research, content design, or customer experience.
• Demonstrated experience conducting or leading user research and synthesizing findings into design direction.
• Experience defining conversational or AI-driven experiences, including multi-turn interactions, clarification paths, recovery strategies, and escalation models.
• Strong ability to translate ambiguous problems into research questions, design hypotheses, experience principles, and recommendations.
• Ability to create experience and research artefacts such as research plans, interview guides, synthesis maps, journey maps, service blueprints, conversation flows, scripts, prototypes, and storyboards.
• Portfolio demonstrating strong UX thinking, research-informed decision making, and conversational/service design capability.

Culture & Benefits

• Flexible work options with hybrid schedules and the option to collaborate onsite in the Galway office.
• Comprehensive health coverage including private health insurance and access to a company dental plan.
• Competitive pension scheme and annual bonus program.
• Family-friendly policies including paid maternity and paternity leave.
• Learning and growth support through mentoring and continuous learning opportunities.

Hiring process

• Talent Acquisition reviews the application and, if aligned, schedules a Zoom interview.
• Interviews with the hiring manager and interview team members (up to five interviews in most cases).
• Final steps after interviews, with updates provided throughout the process.