Sr Technical Program Manager (AI)

TL;DR

Sr Technical Program Manager (AI): Leading high-complexity deployments of an Agentic AI conversational platform for enterprise customers with an accent on end-to-end delivery lifecycle management. Focus on coordinating cross-functional pods, managing project risks, and ensuring seamless integration for global enterprise clients.

Location: Must be based in the UK (London office or remote within the UK).

Company

hirify.global is an AI-driven platform powering over one billion customer interactions for global enterprise brands, shaping the future of effortless customer experience.

What you will do

• Own end-to-end delivery for Agentic AI customer projects, including scope, schedule, budget, and risk management.
• Lead a pod of engineers and architects as a single accountable delivery unit.
• Facilitate governance, status reporting, and steering committees for enterprise stakeholders.
• Translate technical complexity into clear business impacts for executive leadership.
• Coordinate integration readiness, environment setup, and production stability with technical teams.
• Enforce documentation standards and ensure compliance with security and data governance requirements.

Requirements

• Must be based in the UK.
• 3+ years of experience in technical program or delivery management for SaaS or enterprise software.
• Hands-on experience with CCaaS, UCaaS, conversational AI, or IVR platforms.
• Solid understanding of Agile, Hybrid, and Waterfall delivery methodologies.
• Proven track record managing multiple concurrent projects with distributed teams.
• Fluency in English is required.

Nice to have

• Experience delivering AI/ML, NLP, or LLM-based solutions.
• Background in professional services or consulting for enterprise clients.
• Familiarity with APIs, webhooks, and cloud infrastructure (AWS/Azure/GCP).
• Certifications such as PMP, PRINCE2, or CSM.

Culture & Benefits

• Opportunity to work at the forefront of Agentic AI and enterprise customer experience.
• Collaborative pod-based work environment.
• Commitment to high data protection standards and ISO compliance.
• Equal opportunity employer focused on diversity and inclusion.

Hiring process

• Talent Acquisition screening.
• Hiring Manager interview.
• Technical interview(s).
• Bar Raiser session.