AI Builder Specialist (Customer Success)

TL;DR

AI Builder Specialist (Customer Success): Implementing AI strategies and building AI-powered agents and workflows to improve CS operational efficiency with an accent on prompt engineering and system integration. Focus on transitioning CS from reactive operations to proactive customer intelligence by automating support and incident management.

Location: Hybrid (Israel)

Company

hirify.global provides an intuitive, data-driven HR platform designed for modern, mid-size businesses to manage and engage their global workforce.

What you will do

• Translate the company-wide AI strategy into a practical execution plan for the Customer Success department.
• Build, test, and optimize AI agents, automations, and workflows to improve support and incident management.
• Integrate AI workflows with operational systems including Zendesk, Slack, Notion, and CRM.
• Develop proactive intelligence systems to surface risks, bottlenecks, and service opportunities earlier.
• Drive tool adoption through enablement, coaching, workshops, and documentation for CS teams.
• Define and track success metrics such as ROI, accuracy, efficiency, and customer impact.

Requirements

• 3+ years of hands-on experience building AI-powered solutions, agents, or automations in a professional setting.
• 3+ years of experience in roles requiring technical depth and business acumen (e.g., Solution Architecture, CS Ops).
• Strong understanding of prompt engineering, context engineering, and agent orchestration.
• Experience working with operational tools like Zendesk, Slack, and CRM systems.
• Technical education in Computer Science, Information Systems, Industrial Engineering, or a related field.
• Must be based in Israel for hybrid work.

Nice to have

• Experience improving CS KPIs such as TTR, SLA adherence, and deflection rates.
• Familiarity with Zendesk architecture, triggers, macros, and routing.
• Experience with observability tools like Datadog or technical troubleshooting workflows.
• Background in B2B SaaS or enterprise customer operations.

Culture & Benefits

• Financial incentives including an equity plan, social contributions, and a monthly meal card.
• Comprehensive private health insurance, wellness programs, and a Headspace subscription.
• Flexible hybrid work model with a one-time home office stipend and transportation allowance.
• Competitive leave policies, including extra bounding time for new parents and quarterly "Bob Balance Days".
• Supportive culture featuring regular social events and a pet-friendly office environment.