Senior Solutions Architect (AI)

TL;DR

Senior Solutions Architect (AI): Bridging the gap between product and client-facing teams to ensure seamless integration of an agentic AI platform for legal and professional services with an accent on security, architecture, and technical onboarding. Focus on designing technical solutions for enterprise clients, resolving complex AI-related queries, and driving the adoption of API offerings.

Location: London

Company

Transforming legal and professional services by combining frontier agentic AI with an enterprise-grade platform to reshape critical knowledge work.

What you will do

• Collaborate with Go To Market and Customer Success teams to articulate technical capabilities to prospective and existing clients.
• Address and resolve customer queries regarding security, AI technology, and platform architecture.
• Lead the setup and configuration of customer accounts, including SSO and other authentication mechanisms.
• Design technical solutions and ensure successful deployment of the platform based on specific customer requirements.
• Identify and pursue upsell opportunities, specifically regarding API capabilities and additional SKUs.
• Collaborate with the product team to provide customer-driven insights that inform future product development.

Requirements

• Proven experience working with enterprise customers and navigating complex buying cycles across legal, IT, and executive teams.
• Strong technical acumen with the ability to explain LLM behavior, security architecture, and API integrations.
• Excellent communication skills for translating customer needs into technical specifications for Product and Engineering teams.
• Ability to operate effectively within ambiguity and prioritize tasks in a fast-changing environment.
• Strong curiosity about generative AI and its application within highly regulated industries.

Nice to have

• Familiarity with LLM frameworks or legal tech.
• Experience working in high-trust, high-compliance environments.
• Prior experience at a high-growth startup in an early Solutions or Sales Engineering role.

Culture & Benefits

• Opportunity to join a generational company at a true inflection point with strong product-market fit.
• High-intensity work environment driven by values of Decisiveness, Simplicity, and a "Job's Not Finished" mentality.
• Significant potential for personal, professional, and financial growth.
• Collaborative, low-ego culture focused on excellence and ownership.