Solutions Architect (AI)

TL;DR

Solutions Architect (AI): Designing and implementing complex multi-system architectures and agentic AI workflows with an accent on API integration and partner ecosystem optimization. Focus on creating scalable frameworks for AI deployment and bridging the gap between strategy and technical execution.

Location: Remote (Alabama, US)

Company

hirify.global Digital's Solutions Engineering team partners with clients to design, build, and run technology powered by AI and a wide partner ecosystem.

What you will do

• Lead the design of complex, multi-system solutions from initial discovery through architectural documentation to implementation handoff.
• Partner with the sales team on technically complex opportunities, participating in scoping and proposal development.
• Set standards and build repeatable frameworks for implementation, integration, and AI deployment.
• Design AI and agentic workflow architectures, defining system interactions, human oversight, and governance.
• Research and evaluate new platform capabilities and AI tooling to translate possibilities into practical client applications.
• Create architectural documentation and design patterns to raise the overall technical standards of the team.

Requirements

• 5+ years in solution design, system architecture, or technical consulting with a track record of solving complex challenges.
• Deep expertise in at least one core platform: Zendesk, Zoom CX, Workato, or Observe.ai.
• Meaningful experience designing AI-powered systems, agentic workflows, and LLM integration.
• Fluency with APIs, JSON, and integration architecture.
• Strong pre-sales instincts and the ability to communicate technical narratives to both engineers and executives.
• Must be based in the US (Alabama).

Culture & Benefits

• Work at the cutting edge of agentic AI and system design.
• Opportunity to mentor and elevate the technical skills of teammates.
• Collaborative environment operating at the intersection of strategy and implementation.
• Commitment to equal opportunity employment.