1 день назад
Technology Onsite Support Professional
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Technology Onsite Support Professional: Providing comprehensive IT support for assigned sites and remote workers with an accent on hardware, software, and network troubleshooting. Focus on delivering high-quality end-user experiences, managing incident processes, and providing VIP support for the executive community.
Location: Onsite at Three/NEO, Philippines
Company
is a global insurance company providing a range of insurance products and services.
What you will do
- Provide onsite IT support for the executive community and general staff.
- Manage incident and problem resolution processes, including analysis and documentation.
- Support the implementation of IT team strategies and new service delivery.
- Maintain asset management processes to ensure hardware and software compliance with SLAs.
- Identify and assess risks within the IT support domain to support informed decision-making.
- Monitor application and service changes to minimize customer impact.
Requirements
- Must be based in or able to work onsite at Three/NEO, Philippines.
- Tertiary degree or equivalent combination of education and work experience.
- Proven experience in an IT support role.
- Strong communication and customer service skills.
- Ability to lift basic office equipment up to 20 lbs.
Culture & Benefits
- Opportunity to work in a professional corporate environment.
- Focus on process improvement and professional development.
- Collaborative team culture with an emphasis on information sharing.
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