Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving customer retention, expansion, and advocacy within the LAER model for blue-chip financial institutions with an accent on credit risk and fraud domain expertise. Focus on managing complex multi-stakeholder relationships, executing strategic account plans, and maximizing ARR growth through proactive product adoption and renewal strategies.

Location: Bangkok, Thailand

Company

A leading global analytics software company helping businesses in over 100 countries make better decisions through AI and machine learning.

What you will do

• Build and maintain strong relationships across all customer stakeholder levels from C-suite to end users.
• Lead post-sale onboarding and implementation to drive product adoption and time-to-value.
• Identify and qualify expansion opportunities to grow account ARR in collaboration with sales teams.
• Own renewal strategy and execution to ensure high retention rates and contract value preservation.
• Develop and execute comprehensive account plans aligned with customer business objectives.
• Monitor customer health metrics and usage patterns to proactively identify risks and opportunities.

Requirements

• Bachelor’s degree or equivalent experience in a commercial environment.
• Extensive Credit Risk or Fraud Domain experience.
• Experience managing SaaS solutions for tier one financial services institutions.
• Proven track record managing customer renewals with high retention rates.
• Ability to manage complex, multi-stakeholder customer relationships.

Culture & Benefits

• Inclusive culture reflecting core values of ownership, customer delight, and mutual respect.
• Highly competitive compensation and rewards programs.
• People-first work environment prioritizing work-life balance.
• Opportunities for professional development and participation in employee resource groups.