Account Supervisor (Pharma Agency)

TL;DR

Account Supervisor (Pharma Agency): Managing digital brand work focused on websites and owning client service delivery for pharmaceutical marketing accounts with an accent on brand strategy execution, budget/profit risk monitoring, and regulatory-facing submission workflows. Focus on building client relationships, writing project briefs and SOWs, and ensuring flawless delivery for CIDP projects while interpreting medical/regulatory/legal feedback.

Location: Remote (US)

Salary: $100,000 - $112,000 a year

Company

hirify.global is a healthcare-focused advisory, medical, and marketing organization.

What you will do

• Manage a digital brand focused on websites and sustain relationships with key clients based on their business goals.
• Provide confident counsel on client inquiries and develop fluency in hirify.global capabilities and offerings.
• Develop client market understanding (trends, influencers, competitors, and stakeholders) and communicate brand business objectives to the agency team.
• Document scope requests, author project briefs, and write SOWs using inputs from the delivery team.
• Monitor revenue and profit, mitigate risks, and address scope issues directly with clients.
• Lead tactical meetings and MRC discussions; support MRC submission review (including Veeva or similar tools) and ensure projects are on time and meet client expectations for CIDP.

Requirements

• 5+ years of experience managing client relationships in an agency environment with a background in digital tactics focused on websites.
• Pharmaceutical marketing experience is required.
• Proven verbal and written communication skills.
• Ability to interpret client and medical/regulatory/legal feedback for the agency team and apply it to delivery.
• Experience managing budget tracking and communicating budget status, including when work is out of scope or needs re-estimate.
• Baseline knowledge of the MRC submission process and ability to review MRC comments effectively.

Nice to have

• Experience managing pharma brand launch in rare disease.

Culture & Benefits

• 401(k) plan with employer match up to 4% (immediately vested), plus life insurance and disability coverage.
• Medical, dental, and vision plans.
• Flexible working arrangements with hybrid and remote options; option to work from anywhere across the globe two weeks each year.
• 20 vacation days plus one personal well-being day, 9 public holidays, gifted end-of-year holidays, and early Summer Friday finish in June, July, and August.
• Employee assistance program with free counseling and personalized health support.
• Enhanced parental leave and fertility policies, plus access to on-demand training and global mobility opportunities.

Hiring process

• Applications may be reviewed using AI tools for screening and analysis; final decisions are made by humans.
• Interviews and evaluations focus on client service capability, communication, and relevant pharma/digital experience.