Customer Success Manager (Meal Programs)

TL;DR

Customer Success Manager (Meal Programs): Managing retention for high-value accounts within a food tech platform with an accent on identifying churn risk and building strong stakeholder relationships. Focus on executing proactive retention plans, leveraging AI for data-driven insights, and collaborating cross-functionally to ensure customer success.

Location: Must be based in the US. Role is remote-hybrid, with the option to work from the Boston office, home, or a mix of both. Travel required: up to 5 days per quarter for team gatherings.

Salary: $95,000–$130,000 annually.

Company

hirify.global is the leading food tech platform for workplaces in the US, connecting organizations with over 125,000 restaurants for meal programs and meetings.

What you will do

• Own retention for a book of high-value Meal Program accounts to protect GMV and reduce churn.
• Build trusted relationships with customer admins and key stakeholders.
• Proactively monitor churn signals and execute account-level retention plans.
• Partner with Sales, Marketing, and Product teams to improve customer experience and close feedback loops.
• Use AI tools to identify risk patterns, personalize outreach, and surface actionable insights.
• Escalate and resolve service, delivery, or order accuracy issues to mitigate risk.

Requirements

• 5+ years of experience in customer success, account management, or consultative sales.
• Proven track record in managing a book of business and reducing churn.
• Experience with Salesforce for account management and documentation.
• Must be authorized to work in the US (no visa sponsorship provided).
• Strong data-informed mindset and ability to translate feedback into action.
• Ability to travel up to 5 days per quarter for company events.

Culture & Benefits

• Market competitive salary and stock options.
• Comprehensive benefits including 401K with match, health, dental, vision, and FSA.
• Flexible PTO and 12 paid holidays.
• Mental health and family planning resources.
• Remote-hybrid work environment with autonomy and responsibility.
• Supportive culture that values work-life harmony and professional growth.