Sr. DevOps Support Engineer (CI/CD)

TL;DR

Sr. DevOps Support Engineer (CI/CD): Resolving highly complex CI/CD, software, and infrastructure problems for enterprise customers with an accent on troubleshooting critical workflows and implementing scalable tools. Focus on designing proactive solutions, contributing to open source utilities in Go and Bash, and improving support workflows.

Location: Remote, must be located in the US (Pacific Standard Time)

Company

hirify.global provides a fast, reliable, and secure platform for software delivery used by high-growth tech companies like Airbnb, Canva, and Shopify.

What you will do

• Independently resolve highly technical CI/CD, software, and infrastructure issues for enterprise customers via Slack, Zoom, and Email.
• Lead customer-facing retrospectives and planning sessions to optimize the user experience.
• Design and implement proactive tools and processes to prevent future support issues.
• Contribute to and maintain open source tools, specifically Bash plugins and Golang-based utilities.
• Collaborate with Product and Engineering teams to translate customer feedback into product improvements.
• Mentor peers and drive the evolution of the support function.

Requirements

• Strong coding or scripting ability with experience in Bash, Ruby on Rails, or Golang.
• Solid experience with Linux, AWS, GCP, Azure, Terraform, and Kubernetes.
• Proven expertise in troubleshooting complex CI/CD tools and infrastructure.
• Must be based in the United States, specifically in the Pacific Standard Time (PST) zone.
• Excellent communication skills for articulating technical details to distributed teams and customers.

Culture & Benefits

• Remote-first culture with a strong commitment to work-life balance.
• Flexible working hours and no on-call requirements.
• Competitive compensation package including salary and equity.
• Opportunities for professional growth and advancement within an inclusive environment.