Customer Success Manager II (Gamedev/Sports)

TL;DR

Customer Success Manager II (Sports Tech): Managing a portfolio of NCAA Division I basketball clients to drive product engagement and secure annual renewals with an accent on relationship building and workflow optimization. Focus on demonstrating product value, identifying upsell opportunities, and collaborating with sales teams to achieve revenue targets.

Location: Must be based in or relocate to Lincoln or Omaha, NE, with a requirement to work from the Lincoln office three days per week.

Compensation: $60,000 – $91,000 OTE (Base salary: $42,150 – $60,600).

Company

hirify.global is a global sports technology company providing video analysis and data tools to coaches and athletes at all levels.

What you will do

• Develop and maintain strong relationships with basketball coaches, athletic directors, and commissioners.
• Demonstrate product workflows and educate customers on maximizing the value of the Pro Suite.
• Manage a portfolio of accounts to ensure high satisfaction and successful annual renewals.
• Identify and pursue opportunities for upselling additional services.
• Collaborate with Account Executives to manage territory goals and client engagement.
• Provide support for product issues and advise on best practices for elite basketball workflows.

Requirements

• Must be based in or willing to relocate to Lincoln or Omaha, NE.
• Ability to work from the Lincoln office three days per week.
• Proven experience in a client-facing role, preferably within a technology company.
• Deep expertise in hirify.global’s Pro Suite for basketball and elite basketball workflows.
• Experience working with NCAA DI or professional basketball coaches.
• Strong communication and time management skills to handle multiple responsibilities.

Nice to have

• Previous experience as an Account Executive or CSM.
• Background in coaching or athletics.
• Experience collaborating cross-functionally with support, product, and operations teams.
• Strong problem-solving and diagnostic abilities.

Culture & Benefits

• Comprehensive medical, vision, and dental insurance, including fertility and family-forming benefits.
• 401(k) plan with a 4% company match.
• Flexible vacation policy and meeting-free days to support work-life harmony.
• Access to professional development resources and career growth opportunities.
• Employee Assistance Program and fitness partnerships.
• Supportive, autonomous culture with a focus on employee wellbeing.