User Retention Specialist (Traveltech)

TL;DR

User Retention Specialist (Traveltech): Developing and implementing data-driven strategies to enhance customer engagement and reduce churn with an accent on CRM automation and behavioral segmentation. Focus on optimizing customer journeys, conducting A/B tests, and analyzing retention metrics to drive loyalty and repeat purchases in a performance-focused environment.

Location: Must be based in and possess valid work authorization for Spain or the United Kingdom.

Company

hirify.global is a global travel-tech company and the world’s first eSIM store, helping users connect in over 200 countries and regions.

What you will do

• Collaborate with cross-functional teams to design and execute comprehensive user retention strategies.
• Analyze customer behavior, engagement metrics, and churn rates to provide actionable recommendations.
• Execute targeted retention campaigns using CRM tools like Clevertap, Braze, or Moengage.
• Refine customer segmentation strategies based on behavior, demographics, and preferences.
• Continuously monitor key metrics such as CLTV and repeat purchase rates to track progress.
• Conduct A/B tests and experiments to optimize messaging, behavioral triggers, and campaign tactics.

Requirements

• 4+ years of extensive experience in user retention within performance-focused businesses.
• Must be based in and have valid work authorization for Spain or the UK.
• Strong proficiency in CRM and retention tools such as Clevertap, Braze, or Moengage.
• Excellent analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Deep understanding of churn prevention, win-back campaigns, and loyalty program mechanics.
• Proactive approach to staying updated on industry trends and emerging retention technologies.

Nice to have

• Prior experience in the tech, travel, or telecommunications industry.
• Specific experience with Clevertap.
• Broad awareness of the synergy between user acquisition and retention.

Culture & Benefits

• Health insurance coverage.
• Work-from-anywhere stipend and annual wellness/learning credits.
• Annual all-expenses-paid company retreat in a destination location.
• Remote-first culture with a team spread across 50+ countries.
• Commitment to diversity, equity, and inclusion.