User Retention Specialist

Location: Remote, anywhere in Spain or the United Kingdom

Salary: UK £58,800–£84,500 per year; Spain €42,800–€61,500 per year. Offers are determined by the candidate's country of residence.

Company

hirify.global operates a global eSIM store that helps travelers access affordable mobile data in more than 200 countries and regions.

What you will do

• Develop and execute user retention strategies with cross-functional teams.
• Analyze customer behavior, engagement metrics, churn, customer lifetime value, and repeat purchase rates.
• Plan and launch personalized retention campaigns using Clevertap, Braze, Moengage, or similar CRM platforms.
• Build customer segmentation strategies based on behavior, demographics, and preferences.
• Run A/B tests and experiments to optimize campaigns, messaging, and customer journeys.
• Monitor industry trends and apply emerging retention practices and technologies.

Requirements

• 4+ years of experience developing and implementing user retention strategies in performance-focused businesses.
• Strong understanding of churn prevention, win-back campaigns, loyalty programs, personalized recommendations, and engagement tactics.
• Hands-on experience with CRM and retention platforms such as Clevertap, Braze, or Moengage.
• Strong analytical skills and experience interpreting user behavior, segmentation, and retention metrics.
• Comfortable communicating in English in meetings and asynchronously.

Nice to have

• Experience in the technology, travel, or telecommunications industry.
• Experience with Clevertap.
• Understanding of how user acquisition and retention work together.

Culture & Benefits

• Fully remote work with a team distributed across more than 60 countries.
• Permanent full-time employment in Spain through Deel as the employer of record or direct permanent employment in the UK.
• Work environment focused on trust, ownership, autonomy, and low bureaucracy.
• Opportunities to learn, take on new challenges, and contribute to a product used by travelers worldwide.
• Flexibility, stability, and work-life balance.