2 дня назад
Senior Product Marketing Manager (CRM)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Product Marketing Manager (CRM): Owning customer lifecycle and product engagement campaigns across email, push notifications, WhatsApp, in-app messages, and banners with an accent on audience segmentation, automation, compliance, and performance analysis. Focus on designing multi-step workflows, running A/B and multivariate tests, resolving deliverability issues, and mentoring junior CRM specialists.
Location: Hybrid in Lima, Peru
Company
is a global technology company operating a ride-hailing platform and additional freight, delivery, intercity travel, and financial services.
What you will do
- Create, schedule, and execute multi-channel campaigns across email, push notifications, WhatsApp, in-app messages, and banners.
- Design dynamic audience segments using behavioral, demographic, order, ride-history, and engagement data.
- Build and manage automated multi-step workflows for re-engagement, loyalty adoption, upselling, and churn prevention.
- Plan and analyze A/B and multivariate tests and use findings to improve campaign performance.
- Prepare campaign reports covering open rates, click-through rates, conversions, ROI, and ARPPU, then present recommendations to stakeholders.
- Collaborate with content, design, and analytics teams while mentoring junior CRM specialists.
Requirements
- Advanced CRM platform experience with tools such as Bloomreach, Salesforce Marketing Cloud, or HubSpot.
- Experience building automated workflows with branching logic and dynamically segmenting audiences using multiple criteria.
- Strong data analysis skills with Excel or Google Sheets, including advanced functions such as INDEX/MATCH and QUERY.
- Knowledge of personalization, retargeting, customer journey mapping, campaign optimization, and deliverability troubleshooting.
- Ability to implement GDPR and CCPA-compliant campaign processes.
- English proficiency required for writing campaign briefs and reports and leading cross-functional meetings.
Nice to have
- Intermediate certification in Bloomreach or equivalent expertise.
Culture & Benefits
- Mentoring, career consulting, and professional learning programs.
- International collaboration and participation in the Global Talent Exchange Program.
- Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
- Language courses and internal speaking clubs.
- Open communication and an environment that encourages initiative and professional growth.
Hiring process
- Application, hiring manager interview, and team interview.
- English proficiency test followed by an offer and hiring decision.
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