Technical Support Agent

TL;DR

Technical Support Agent (Customer Support): Providing technical assistance for PC hardware and connectivity issues for international gaming and tech clients with an accent on troubleshooting via email, chat, and phone. Focus on delivering high-quality support while adhering to technical performance standards and maintaining a professional home workspace.

Location: Must be based in Portugal

Salary: €1,116.57

Company

hirify.global is a remote-first CX company founded in 1998 that provides customer and player experience services for major gaming and tech brands.

What you will do

• Troubleshoot customer technical issues related to PC hardware and connectivity.
• Respond to customer queries via email, live chat, social media, and phone.
• Maintain a calm and helpful demeanor while resolving complex technical problems.
• Participate in assisted training to improve technical support skills.
• Ensure high-quality service delivery for international clients.

Requirements

• Portuguese: C1 minimum required
• English: B2 minimum required
• Must be located in Portugal
• Willingness to provide support via phone calls.
• In-depth knowledge of PC hardware and connectivity troubleshooting.
• Dedicated quiet workspace within your residence.

Nice to have

• Previous experience in a customer service environment.

Culture & Benefits

• 100% remote work environment with no commute.
• Diverse and inclusive culture with team members from 80+ countries.
• Access to comprehensive training and online learning libraries.
• Participation in employee-led communities like Pride, hirify.global Gamers, and Women of hirify.global.
• Career development initiatives throughout the year.