Customer Service Representative (Japanese)

TL;DR

Customer Service Representative (Japanese): Managing customer inquiries and resolving disputes for a global marketplace of special objects with an accent on communication across chat, email, and phone. Focus on mediating between buyers and sellers to ensure high-quality service and platform growth.

Location: Must be based in Lisbon, Portugal, with a requirement to work from the office at least 2 days per week.

Salary: 18.000€–23.000€ per year.

Company

A global online marketplace for special objects, curated by experts, connecting buyers and sellers worldwide.

What you will do

• Engage and delight customers by resolving complex challenges and complaints.
• Manage disputes between buyers and sellers to find mutually beneficial solutions.
• Provide timely support via chat, email, phone, and social media.
• Collaborate with Sales and Expert teams to improve overall customer experience.
• Gather and share valuable customer feedback to drive service improvements.

Requirements

• 1 to 4 years of experience in Customer Service or Content Moderation.
• Professional proficiency in Japanese and English (speaking and writing).
• Must be able to commute to the Lisbon office at least 2 days per week.
• Flexibility to work at least 2 weekends a month and on public holidays.
• Strong analytical and critical thinking skills.
• Ability to work 40 hours per week.

Culture & Benefits

• Health insurance from day one, including dental coverage.
• Work from home allowance for household bills.
• Commuting costs covered by the company.
• Learning and development initiatives with clear career progression plans.
• Inclusive, diverse environment with 60+ nationalities.
• Extra day off annually to pursue personal passions.