Customer Service Representative (Spanish)

TL;DR

Customer Service Representative (Ecommerce): Managing customer queries and mediating disputes between buyers and sellers for a unique objects marketplace with an accent on Spanish and English communication. Focus on resolving complex challenges via chat, email, and phone while ensuring high customer satisfaction.

Location: Must be based in Lisbon, Portugal (Hybrid: minimum 2 days per week in office)

Salary: €18,000–€23,000 annual gross

Company

A one-of-a-kind marketplace for buying and selling special, curated objects.

What you will do

• Address and resolve customer queries via chat, email, phone, and social media.
• Mediate disputes between buyers and sellers to find mutually acceptable solutions.
• Collaborate with Sales, Experts, and other departments to enhance the overall Customer Experience.
• Provide valuable feedback based on customer contact to drive service improvements.

Requirements

• 1 to 4 years of direct experience in Customer Service or Content Moderation.
• Professional speaking and writing proficiency in Spanish and English.
• Willingness to commute to the Lisbon office at least 2 days per week.
• Flexibility to work at least 2 weekends per month and some public holidays.
• Strong analytical and critical thinking skills.

Culture & Benefits

• Health insurance from day 1, including dental coverage.
• Work From Home allowance to assist with monthly household bills.
• Company-covered commuting costs between home and the Lisbon office.
• Inclusive and queer-friendly environment with a diverse, international team.
• Additional perks including Catavouchers and a yearly day off to "Pursue Your Passion".