Customer Support Agent (Portuguese)

TL;DR

Customer Support Agent (Portuguese): Providing high-quality technical and account support to end-users with an accent on troubleshooting, ticket resolution, and maintaining client service standards. Focus on delivering personalized, accurate assistance in both Portuguese and English while collaborating with internal teams to resolve escalated issues.

Location: Must be based in or able to commute to Bellevue, WA (Hybrid: 2 days in-office per week)

Salary: $23.00–$25.50/hour (approx. $47,840–$53,040/year)

Company

A technology solutions firm that bridges the gap between strategy and execution by leveraging cutting-edge technology to unlock value for organizations.

What you will do

• Deliver world-class customer service by responding to support tickets within established SLAs.
• Troubleshoot technical issues using internal knowledge bases and desktop tools.
• Collaborate with internal teams to report trends, provide feedback, and resolve escalated customer inquiries.
• Maintain accurate documentation and assist in creating knowledge base articles.
• Monitor client-facing communication tools and adhere to performance guidelines.
• Participate in team meetings and contribute to the development of the support team.

Requirements

• Written fluency in Portuguese and English required
• Must be able to work a hybrid schedule in Bellevue, WA
• Minimum one year of customer service experience
• Associates degree or equivalent relevant experience
• Proficiency with Microsoft Office Suite
• Ability to work weekends and holidays as required

Nice to have

• Bachelor’s degree
• Experience with online gaming
• Knowledge of account-related ticket troubleshooting

Culture & Benefits

• Comprehensive medical, dental, and vision coverage
• 401k program with company support
• Flexible Spending Account (FSA)
• Competitive Paid Time Off (PTO) offerings
• Parental leave and professional growth opportunities