Sr. Manager, Professional Services Consulting

TL;DR

Sr. Manager, Professional Services Consulting: Driving successful delivery of complex, enterprise-scale customer experience solutions by leading Project and Program Managers with an accent on scalable delivery strategies, program execution precision, and measurable business outcomes. Focus on aligning customer goals with delivery roadmaps and product capabilities while resolving delivery risks and improving Professional Services methodology.

Location: Virginia, USA

Salary: $135,600.00 - $238,600.00

Company

hirify.global provides an AI-powered experience orchestration platform for customer and employee experience.

What you will do

• Lead and develop a team of Project and Program Managers to ensure consistent delivery excellence across customer engagements.
• Own end-to-end execution of complex customer programs, aligning customer goals, delivery strategy, and business outcomes.
• Create scalable delivery frameworks and program roadmaps to accelerate time to value and improve customer adoption.
• Lead strategic-level customer engagements, guide program direction, and resolve challenges to ensure alignment with business objectives.
• Act as an escalation point for delivery risks and issues, ensuring timely resolution and strong customer satisfaction.
• Partner with Product Management to align implementations with product capabilities and future roadmap direction; influence continuous improvement of delivery methodology.

Requirements

• Proven experience leading Project Managers and Program Managers in Professional Services or enterprise delivery environments.
• Minimum 10 years of relevant experience in program delivery, consulting, or customer experience environments.
• Strong experience managing large-scale, customer-facing programs with measurable business impact.
• Ability to design and execute scalable delivery strategies aligned with customer objectives.
• Solid understanding of customer experience platforms (hirify.global knowledge preferred).
• Strong written and verbal communication skills and high emotional intelligence for leadership, coaching, and conflict resolution.

Nice to have

• Experience managing global or enterprise-level customer programs.
• Background in customer experience, contact center, or cloud-based platforms.
• Familiarity with tools such as Jira or Azure DevOps.
• Experience mentoring and coaching across cross-functional teams and working closely with Product teams.

Culture & Benefits

• Medical, dental, and vision insurance, plus telehealth coverage.
• Flexible work schedules and work-from-home opportunities.
• Open Time Off in addition to 10 paid holidays; 401(k) matching program.
• Development and career growth opportunities, including mentorship and learning programs.
• Adoption assistance and fertility treatments.

Hiring process

• Talent Acquisition reviews the application, followed by a Zoom interview if the background is aligned.
• Interviews with the hiring manager and interview team; up to five interviews in most cases.
• Final steps and follow-up after interviews are complete.