CS Strategist & Program Manager (Cybersecurity)

TL;DR

CS Strategist & Program Manager (Cybersecurity): Driving Customer Success strategic planning and operational execution with an accent on OKR development, roadmap prioritization, and executive alignment. Focus on managing complex cross-functional programs, synthesizing CS metrics into actionable insights, and operationalizing strategic priorities.

Location: Remote (Must be based in the US)

Salary: $120,000 – $160,000

Company

hirify.global is a pioneer of digital workforce security, providing attack simulation and training powered by AI to secure both humans and agents.

What you will do

• Own the annual and quarterly planning process, including OKR development and roadmap prioritization.
• Act as a strategic partner and Chief of Staff to CS leadership, preparing executive briefings, decision memos, and board materials.
• Manage end-to-end strategic programs from scoping and resourcing to delivery and risk tracking.
• Partner with Analytics and Finance to synthesize retention trends, expansion opportunities, and health metrics into strategic insights.
• Develop business cases, ROI frameworks, and scalable playbooks to operationalize CS priorities.
• Coordinate cross-functionally with Product, Sales, Marketing, and Finance to ensure alignment on CS priorities.

Requirements

• 5+ years of experience in Customer Success, strategy, consulting, or a related field within B2B SaaS.
• Must be based in the US.
• Proven ability to manage complex, cross-functional programs from inception to delivery.
• Exceptional written and verbal communication skills for crafting exec-ready narratives.
• Proficiency with program management tools (Asana, Jira, Monday.com) and presentation tools.
• Ability to synthesize quantitative and qualitative data into actionable insights.

Nice to have

• Experience supporting VP or C-suite executives in a high-growth SaaS company.
• Background in cybersecurity, security awareness, or adjacent technology markets.
• MBA or equivalent advanced degree.
• Familiarity with CS platforms like Gainsight and Salesforce, and metrics such as NRR, GRR, NPS, and CSAT.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance.
• Tuition and certification reimbursement.
• Certification completion bonuses.
• Modern, high-tech work environment.