Senior Product Manager (Business Development & Customer Relationships)

TL;DR

Senior Product Manager (Business Development & Customer Relationships): Building product strategy for Pharma Solutions by identifying growth opportunities, translating customer insights into product improvements, and managing long-term partnerships with key accounts with an accent on AI-powered customer use cases, market development, and strategic account performance. Focus on go-to-market support, pricing/value proposition input, and structured business reviews that drive adoption and expansion aligned with the product roadmap.

Company

hirify.global develops technology-enabled products and platforms supporting research, healthcare, and education.

What you will do

• Identify new market opportunities and customer segments aligned with the product strategy, analyzing trends, needs, and competitive landscape.
• Develop business cases and growth initiatives, supporting go-to-market strategies and product launches.
• Contribute to pricing, positioning, and value proposition development, including strategic partnerships to expand adoption.
• Build and maintain long-term relationships with key customers, acting as the interface between customers and the product team.
• Translate customer use cases into product requirements, including AI-powered workflows, and run regular business/performance reviews.
• Track customer satisfaction, adoption, and retention metrics and identify expansion opportunities such as new use cases and upselling.

Requirements

• Fluent in English.
• Demonstrable experience in business development, product, or strategic account management in product-driven organizations.
• Strong analytical and market research skills with a structured, analytical working style.
• Knowledge of AI impact in Pharma workflows and awareness of latest AI developments.
• Ability to translate customer needs into structured business and product insights in a fast-moving AI environment.
• Willingness to travel as required (approximately 15% annually) and ability to liaise with stakeholders across the globe.

Culture & Benefits

• Hybrid working model across London, New York, Philadelphia, or New Jersey.
• US benefits for eligible employees include medical, dental, vision, disability, life insurance, tuition assistance, employee assistance program, paid vacation and sick time, flexible spending accounts, and 401k.
• Annual performance-related bonus plan eligibility.
• US annualized base salary range: $110,000–$130,000 (US-based candidates).

Hiring process

• Application review followed by interviews to assess product strategy, customer/market thinking, and stakeholder management.
• Final evaluation includes alignment with the Pharma Solutions product roadmap and AI-enabled customer use cases.