Customer Growth Manager (Fintech)

TL;DR

Customer Growth Manager (Fintech): Managing B2B product communications and supporting the Customer Advisory Board within a fast-paced SaaS environment with an accent on technical accuracy and brand alignment. Focus on drafting product updates, end-of-life notices, and coordinating cross-functional content strategies to drive customer engagement.

Location: Must be based in or able to work from Munich/Berlin, Germany or Rennes, France.

Company

hirify.global is a leader in digital identity and fraud prevention, providing AI-driven, SaaS-based identity solutions for enterprises across various international markets.

What you will do

• Draft clear, technically accurate product communications for B2B customers, including EOL notices and feature updates.
• Collaborate with Product Managers to gather technical context for customer-facing documentation.
• Ensure all communications are well-structured, timely, and aligned with the company brand tone.
• Support logistics and content preparation for Customer Advisory Board (CAB) events and meetings.
• Assist in creating agendas and follow-up materials for conferences and CAB sessions.
• Integrate with the marketing team to ensure consistency across broader product messaging.

Requirements

• Up to 5 years of experience in customer communications, product marketing, or related roles.
• Strong B2B SaaS background, ideally within a startup or scale-up environment.
• Demonstrated experience writing technical product communications such as feature updates or deprecation notices.
• Ability to translate complex technical concepts into clear, customer-friendly language.
• Excellent written English communication skills (C1 level).
• Must be based in Germany (Munich/Berlin) or France (Rennes).

Nice to have

• German language skills.
• Experience in identity verification (IDV), KYC, or fintech sectors.
• Familiarity with Customer Advisory Board (CAB) processes.
• Experience working across multiple European markets.

Culture & Benefits

• Access to mental health platform nilo with 1-on-1 sessions.
• Unlimited access to Udemy for professional development and certification.
• Support for remote work equipment and flexible working hours.
• Regular onsite gatherings, internal initiatives, and team summer parties.
• Paid special leave days for family or personal needs.
• Workcation possibilities to combine work with travel.