Product Manager Lead (Fintech)

TL;DR

Product Manager Lead (Fintech): Owning the end-to-end customer journey across precollections and collections with an accent on risk management, operational efficiency, and recovery performance. Focus on designing scalable communication strategies, optimizing self-service flows, and leading cross-functional pods to improve delinquency outcomes.

Location: Must be based in or willing to relocate to Mexico (Hybrid work model).

Company

A high-growth fintech company challenging the status quo of incumbent financial services.

What you will do

• Build and maintain the end-to-end precollections and collections customer journey across all channels and touchpoints.
• Identify friction points and operational inefficiencies to redesign journeys for improved recovery and customer experience.
• Define collections treatment strategies and customer segmentation based on risk profiles and behavior.
• Own channel orchestration across SMS, WhatsApp, email, and IVR to optimize contactability and costs.
• Lead continuous experimentation through A/B testing to optimize messaging, timing, and interventions.
• Define and monitor key collections metrics such as roll rates, cure rates, and promise-to-pay performance.

Requirements

• 5+ years of experience in Product Management, Customer Lifecycle, Credit Risk, or Lending Operations.
• Proven track record in banking, fintech, or consumer lending environments.
• Advanced analytical skills with experience in delinquency, roll-rate, and segmentation data.
• Experience designing and evaluating experiments and performance measurement frameworks.
• Strong stakeholder management skills to influence cross-functional teams including Risk, Legal, and Engineering.
• Fluent English (B2+) required.

Culture & Benefits

• Relocation support to Mexico for the employee and their family.
• Flexible hybrid work model.
• Comprehensive healthcare coverage.
• Education budget for language lessons and professional training.
• Wellness budget for mental health and fitness activities.
• 20 days of annual leave plus paid sick leave.